Return and refund policy

If you received the wrong items or the items you received are defective, please email support@millylondon.com to discuss further. If items are defective, we should be notified within 7 days.

If you are not satisfied with the goods received, you may return them to us within 30 days of receipt, provided they are in original and saleable condition.

Once returned, you are entitled to a full refund, which does not include the cost of return shipping. We cannot refund or exchange items that appear to be used or not in original condition.


Return Request

-Email support@millylondon.com to indicate that you would like to return the item, stating the reason for return.

-Once approved, please ensure that your return is properly packaged and meets all the conditions below.

-Mark "Returns" clearly on the outer packaging of your package.

-Use an insured tracking service to ensure your package arrives safely to us.

-Send a follow-up email with your tracking information to support@millylondon.com


Return Terms and Guidelines:

-All returned items must be unused and with original packaging.

-We are not responsible for the cost of returning the items.

-Please ensure that all returned items are properly packaged so that they are not damaged in the mail.

-Make sure all return packages are shipped with a trackable, insured service, as we cannot take responsibility for items damaged or lost in return shipping.

-Make sure the return request has been approved - without approval, your return may not be processed.


Easy returns in three simple steps:


Step 1: Send an email to support@millylondon.com. Provide your order number, email address and reason for return.


Step 2: Send your order

Send the items to the address you receive from us by email. Make sure you provide the package with a Track and Trace code.

As the sender, you are responsible and we do not want any misunderstandings.


Step 3: Receive the purchase amount in your bank account

Once we have received the package, we will make sure that the purchase amount back into your bank account within 14 days.

Free shipping

We offer free shipping on all orders. A tracking number is supplied via email after the order is processed.

Customer service

If you have any questions, do not hesitate to contact us. Our team is available 7 days a week to answer all questions.

Hassle-free returns

Not satisfied with your purchase? No problem! You can always return or exchange. We offer a 30-day return policy if for any reason you are not satisfied with your order.

Over 2950 satisfied customers

Customers give us an average rating of 4.6/5.

What Our Customers Are Saying

Excellent

4.6

/ 5

based on 2950+ reviews

Perfect for the cold!

I bought a woolen sweater and it is so warm and cozy! The quality is excellent, and it's perfect for the chilly British weather. Will definitely be buying more for the winter! I bought a woolen sweater and it is so warm and cozy! The quality is excellent, and it's perfect for the chilly British weather. Will definitely be buying more for the winter! I bought a woolen sweater and it is so warm and cozy! The quality is excellent, and it's perfect for the chilly British weather. Will definitely be buying more for the winter!

Cathrine

Stylish and Comfortable

Got myself a pair of boots and a jacket, and I couldn’t be happier. Both look great and fit perfectly. The boots are super comfortable for long walks, and the jacket keeps me warm even on the coldest days. Got myself a pair of boots and a jacket, and I couldn’t be happier. Both look great and fit perfectly. The boots are super comfortable for long walks, and the jacket keeps me warm even on the coldest days. Got myself a pair of boots and a jacket, and I couldn’t be happier. Both look great and fit perfectly. The boots are super comfortable for long walks, and the jacket keeps me warm even on the coldest days.

David

Excellent Customer Service

I ordered a sweater that arrived a bit too big, but the customer service was so helpful! They made the exchange process easy, and now my sweater fits perfectly. The fabric is soft, and I love the design. I ordered a sweater that arrived a bit too big, but the customer service was so helpful! They made the exchange process easy, and now my sweater fits perfectly. The fabric is soft, and I love the design. I ordered a sweater that arrived a bit too big, but the customer service was so helpful! They made the exchange process easy, and now my sweater fits perfectly. The fabric is soft, and I love the design.

Emily

Great Boots, But Took Some Time to Break In

The winter boots I purchased are sturdy and look fantastic. They keep my feet warm and dry, even in heavy rain. They were a bit stiff at first but softened up after a few days. Now they’re really comfortable. The winter boots I purchased are sturdy and look fantastic. They keep my feet warm and dry, even in heavy rain. They were a bit stiff at first but softened up after a few days. Now they’re really comfortable. The winter boots I purchased are sturdy and look fantastic. They keep my feet warm and dry, even in heavy rain. They were a bit stiff at first but softened up after a few days. Now they’re really comfortable.

Jessica

Great Sweater, Slightly Tight Fit

I ordered a sweater, and the quality is excellent—it’s incredibly soft. The only reason I’m giving it 4 stars is that the fit is a bit tighter than expected. I would recommend sizing up for a more relaxed fit. I ordered a sweater, and the quality is excellent—it’s incredibly soft. The only reason I’m giving it 4 stars is that the fit is a bit tighter than expected. I would recommend sizing up for a more relaxed fit. I ordered a sweater, and the quality is excellent—it’s incredibly soft. The only reason I’m giving it 4 stars is that the fit is a bit tighter than expected. I would recommend sizing up for a more relaxed fit.

Rachel

Warmth and Quality Combined!

The winter coat I purchased exceeded my expectations. It's very warm, especially on windy days, and the materials feel premium. Definitely worth the price for this level of quality. The winter coat I purchased exceeded my expectations. It's very warm, especially on windy days, and the materials feel premium. Definitely worth the price for this level of quality. The winter coat I purchased exceeded my expectations. It's very warm, especially on windy days, and the materials feel premium. Definitely worth the price for this level of quality.

James

Highly Recommend for Winter Gear

I was searching for a thick sweater to keep me warm during the colder months, and I’m so happy I found this shop! The shipping was fast, and the quality of the sweater is fantastic. Very happy with my purchase. I was searching for a thick sweater to keep me warm during the colder months, and I’m so happy I found this shop! The shipping was fast, and the quality of the sweater is fantastic. Very happy with my purchase. I was searching for a thick sweater to keep me warm during the colder months, and I’m so happy I found this shop! The shipping was fast, and the quality of the sweater is fantastic. Very happy with my purchase.

Olivia

Very happy

Have ordered 3 times now, they keep surprising me. I am very satisfied with the quality. Have ordered 3 times now, they keep surprising me. I am very satisfied with the quality. Have ordered 3 times now, they keep surprising me. I am very satisfied with the quality.

Paul