Ordering and delivery

1. WHAT ARE THE DELIVERY COSTS?
Milly London takes care of the delivery costs. You do not pay shipping costs.
* You pay the shipping costs for returning the product.

2. CAN I TRACK MY DELIVERY?
Yes, we use Track & Trace to ship all your products. You can track your order via the order status page, you will receive a link by email as soon as your order is shipped. Sometimes it may take some time before Track & Trace is available.

3. WHAT ARE THE DELIVERY TIMES?
Milly London strives for fast delivery of products. If you place an order before 15:00 on weekdays, we will endeavour to process your order the same day. Many of our products are delivered directly through our suppliers. Therefore, the average delivery time is 3-7 working days.

4. I AM NOT AT HOME DURING DELIVERY, WHAT NOW?
If your parcel cannot be delivered, it will be delivered either to your neighbours or to a pick-up point near you. You then have 7 days to collect your parcel. You will of course receive a message about this.

5. WRONG ADDRESS.
It is the customer's responsibility to ensure that the delivery address provided is correct. We do our best to speed up processing and delivery, so there is always a small window to correct an incorrect delivery address. Please contact us immediately if you believe you have provided an incorrect delivery address.

6. LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. If, according to Track & Trace, your parcel has been delivered to your address - but you still haven't received your order - please report this to us. We will look for a suitable solution together.

Questions about your order

Do you have any questions about your order? Please feel free to contact us.

Free shipping

We offer free shipping on all orders. A tracking number is supplied via email after the order is processed.

Customer service

If you have any questions, do not hesitate to contact us. Our team is available 7 days a week to answer all questions.

Hassle-free returns

Not satisfied with your purchase? No problem! You can always return or exchange. We offer a 30-day return policy if for any reason you are not satisfied with your order.

Over 2950 satisfied customers

Customers give us an average rating of 4.6/5.

What Our Customers Are Saying

Excellent

4.6

/ 5

based on 2950+ reviews

Perfect for the cold!

I bought a woolen sweater and it is so warm and cozy! The quality is excellent, and it's perfect for the chilly British weather. Will definitely be buying more for the winter! I bought a woolen sweater and it is so warm and cozy! The quality is excellent, and it's perfect for the chilly British weather. Will definitely be buying more for the winter! I bought a woolen sweater and it is so warm and cozy! The quality is excellent, and it's perfect for the chilly British weather. Will definitely be buying more for the winter!

Cathrine

Stylish and Comfortable

Got myself a pair of boots and a jacket, and I couldn’t be happier. Both look great and fit perfectly. The boots are super comfortable for long walks, and the jacket keeps me warm even on the coldest days. Got myself a pair of boots and a jacket, and I couldn’t be happier. Both look great and fit perfectly. The boots are super comfortable for long walks, and the jacket keeps me warm even on the coldest days. Got myself a pair of boots and a jacket, and I couldn’t be happier. Both look great and fit perfectly. The boots are super comfortable for long walks, and the jacket keeps me warm even on the coldest days.

David

Excellent Customer Service

I ordered a sweater that arrived a bit too big, but the customer service was so helpful! They made the exchange process easy, and now my sweater fits perfectly. The fabric is soft, and I love the design. I ordered a sweater that arrived a bit too big, but the customer service was so helpful! They made the exchange process easy, and now my sweater fits perfectly. The fabric is soft, and I love the design. I ordered a sweater that arrived a bit too big, but the customer service was so helpful! They made the exchange process easy, and now my sweater fits perfectly. The fabric is soft, and I love the design.

Emily

Great Boots, But Took Some Time to Break In

The winter boots I purchased are sturdy and look fantastic. They keep my feet warm and dry, even in heavy rain. They were a bit stiff at first but softened up after a few days. Now they’re really comfortable. The winter boots I purchased are sturdy and look fantastic. They keep my feet warm and dry, even in heavy rain. They were a bit stiff at first but softened up after a few days. Now they’re really comfortable. The winter boots I purchased are sturdy and look fantastic. They keep my feet warm and dry, even in heavy rain. They were a bit stiff at first but softened up after a few days. Now they’re really comfortable.

Jessica

Great Sweater, Slightly Tight Fit

I ordered a sweater, and the quality is excellent—it’s incredibly soft. The only reason I’m giving it 4 stars is that the fit is a bit tighter than expected. I would recommend sizing up for a more relaxed fit. I ordered a sweater, and the quality is excellent—it’s incredibly soft. The only reason I’m giving it 4 stars is that the fit is a bit tighter than expected. I would recommend sizing up for a more relaxed fit. I ordered a sweater, and the quality is excellent—it’s incredibly soft. The only reason I’m giving it 4 stars is that the fit is a bit tighter than expected. I would recommend sizing up for a more relaxed fit.

Rachel

Warmth and Quality Combined!

The winter coat I purchased exceeded my expectations. It's very warm, especially on windy days, and the materials feel premium. Definitely worth the price for this level of quality. The winter coat I purchased exceeded my expectations. It's very warm, especially on windy days, and the materials feel premium. Definitely worth the price for this level of quality. The winter coat I purchased exceeded my expectations. It's very warm, especially on windy days, and the materials feel premium. Definitely worth the price for this level of quality.

James

Highly Recommend for Winter Gear

I was searching for a thick sweater to keep me warm during the colder months, and I’m so happy I found this shop! The shipping was fast, and the quality of the sweater is fantastic. Very happy with my purchase. I was searching for a thick sweater to keep me warm during the colder months, and I’m so happy I found this shop! The shipping was fast, and the quality of the sweater is fantastic. Very happy with my purchase. I was searching for a thick sweater to keep me warm during the colder months, and I’m so happy I found this shop! The shipping was fast, and the quality of the sweater is fantastic. Very happy with my purchase.

Olivia

Very happy

Have ordered 3 times now, they keep surprising me. I am very satisfied with the quality. Have ordered 3 times now, they keep surprising me. I am very satisfied with the quality. Have ordered 3 times now, they keep surprising me. I am very satisfied with the quality.

Paul